Shipping policy

Shipping

We want you to love your purchase. If for any reason you're not completely satisfied with your order, our team will always do our best to help with a return or exchange.

 

At Carilie, every order is carefully prepared to ensure it arrives safely and beautifully.

Once your order has been shipped, you will receive a tracking number via email so you can follow your package along its journey.

Please note that delivery times are estimates and may occasionally vary due to customs processing, holidays, or other unforeseen delays.

If you have any questions about your order, feel free to contact us via email

support@carilie.com, we're always happy to help.

 

Returns & Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange within 3 days of receiving your order.

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

Please note that customers are responsible for the return shipping cost. Original shipping fees are non-refundable.

Once we receive and inspect the returned item, we will process your refund or exchange as soon as possible.

If you need assistance with a return, please contact our support team and we will be happy to help via email: support@carilie.com