Return Policy

At Carilie, we want you to love what you ordered. If you're not completely satisfied with your purchase, we're here to help.

Return Window

You may request a return or exchange within 3 days of receiving your order.

Eligibility Requirements

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition
• With all tags attached
• Free from any signs of use, damage, or alteration

Items that do not meet these criteria will not be accepted for return.

Non-Returnable Items

• Final sale items
• Items returned after the 3-day window

Return Shipping

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges

If you would like to exchange an item, please contact us within 3 days of receiving your order. Exchanges are subject to product availability.

How to Start a Return

Email us at support@carilie.com with:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

We'll respond within 1-2 business days with return instructions.